Everything you need to know about using AWL's Online Shop.

 Which payment methods are accepted?

The AWL Online Shop accepts Visa and Mastercard. Please be aware that we do not accept credit cards issued by banks outside of Australia.

I don’t have a credit card how can I pay?/ How do I do a bank transfer?

You can visit one of our shelter or thrift shop locations to purchase a calendar in person. You can find addresses for all of our locations on our website here.

 How much will the freight cost?

For items sent within Australia via Australia Post Standard Service (2-7 working days from lodgement with Australia post):

• Single Calendar: $3
• Bundle of 5 calendars: $15

 How long will my order take?

For Australia Post Standard Service generally delivery is between 3-7 Working days from time of lodgement with Australia Post. Please allow 24-48 hours for us to process your order. Delivery times depend on where you live. (If you live in WA we recommend you allow at least 7 working days)

What if the item is faulty & I need to return the goods?

AWL Online Shop will refund or exchange any products that are deemed faulty or damaged upon arrival. To obtain or discuss a refund or exchange please contact us at supportercare@awl.org.au within 14 days of receiving the item. Please note that we cannot refund the shipping component of the purchase.

Can I exchange my items?

the Animal Welfare League of SA Online Shop does not refund or exchange products based on change of mind. Please contact us at supportercare@awl.org.au if you have any questions about the items prior to purchasing.

I do not live in Australia can I purchase items from the shop?

Unfortunately we only accept payments from Australian banks and Australian bank credit cards.