AWL is committed to the protection of your personal information, and handles all personal information in accordance with the Australian Privacy Principles (APPs) set out in the Commonwealth Privacy Act 1988 (Privacy Act).

This policy explains in general terms how we collect, store, use and disclose your personal information, and your rights of access to, and correction of, the information that we hold about you. Employee records that are exempt from the application of the Privacy Act are not subject to this policy.

Collection of personal information

We only collect personal information which is necessary for our business functions or activities, including (amongst other things):

1. providing you with our goods and services;

2. answering your enquiries and providing you with information you may have requested; and

3. providing you with information that we consider is relevant or may be of interest to you.

In general, the types of information we will collect from you include your name, address and contact details (including telephone number and e-mail address) and credit card details.

We will collect personal information from you by way of written forms, other correspondence (such as letters and e-mails), by telephone, in person, by our representative and via our Website. As much as possible, we will collect personal information directly from you, unless it is unreasonable or impracticable for us to do so (in which case we may collect your personal information from other sources). We may also collect your personal information from publicly or commercially-available sources.

We will always use fair and lawful means for collecting your personal information. At the time of collecting personal information, we will inform you generally about the purpose of collection, who we will disclose the information to, any law that requires us to collect the information and the main consequences if you do not provide all information requested. For example, in some cases, if you do not provide all the personal information that we require we may be unable to provide you with the products and services you are seeking. We will enable you to interact anonymously, or even pseudonymously, whenever possible, practicable and lawful.

Use and disclosure of personal information

We may use and disclose your personal information for the primary purpose for which we have collected the information, and for other related purposes that you would reasonably expect. Generally, these purposes include providing you with our products and services, marketing information or offers regarding other products and services of AWL or upcoming events (including our monthly newsletter), conducting marketing and other promotional activities, obtaining your feedback on our products and services, and to personalise your shopping experience with us. If you have received communications (such as direct marketing materials) from us and do not wish to receive those in the future, please let us know via e-mail at wecare@awl.org.au or call (08) 8348 1300.

We do not pass on, sell or swap your personal information with any third party, unless the Privacy Act allows us to do.

Apart from the above uses, we will otherwise only use and disclose personal information with your consent (unless such uses and disclosures are required or permitted by law, including without limitation those prescribed by the APPs).

Storage and security

We take reasonable steps to securely store your personal information to ensure it is protected from interference, loss, misuse or unauthorised access, disclosure or modification. We safeguard your information through written privacy policies and physical, electronic and procedural protection. Information is destroyed or permanently de-identified when it is no longer needed for any purpose for which it was collected.

If you provide us with your personal information via the Website, we cannot guarantee the privacy or security of that information during transmission. Once we receive that personal information, we will take reasonable steps to securely store your personal information to ensure it is protected from interference, loss, misuse or unauthorised access, disclosure or modification.

AWL Website

AWL uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from AWL only last while you are browsing our Website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience, by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our Website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our Website except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Our Website may contain links to other websites. We are not responsible for the privacy practices or the use and protection of your personal information on those sites.

Access and correction

You may seek access to any of the personal information we hold about you by contacting the AWL Privacy Officer at the details shown below. If we are required or authorised by law to do so, we may refuse to provide you with access to this information, in which case written reasons for the refusal will be provided, together with details of how you may complain about our decision. We may require identification documents to accompany a request and may also charge a fee for providing access (which will be limited to the amount of our reasonable expenses incurred in responding to your request, including photocopying and administrative expenses). We will not charge a fee for you to lodge a request for access.

We may provide you with access to your personal information in any of a number of ways, including by hard copy, or by allowing you to view our records. If any personal information we hold about you is inaccurate, incomplete, out-of-date, irrelevant or misleading, we will amend that information and our records accordingly. Please let us know if any of your personal details change.

Complaints, concerns or further information

If you believe we have breached our obligations under the Privacy Act (including the APPs), or if you have queries or concerns regarding your privacy and the way we handle your personal information, please contact the AWL Privacy Officer using the contact details below. As appropriate, we will endeavour to provide you with further information, or in the case of a complaint we will investigate your complaint and provide you with a response within 14 days (or such shorter period as agreed).

The AWL Privacy Officer can be contacted by e-mail at supportercare@awl.org.au, by telephone on (08) 8348 1300, or by post at Animal Welfare League of South Australia Inc., 1-19 Cormack Road, Wingfield SA 5013.